<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Above &#38; Beyond Harry Max</title>
	<atom:link href="http://www.metamax.com/?feed=rss2" rel="self" type="application/rss+xml" />
	<link>http://www.metamax.com</link>
	<description></description>
	<lastBuildDate>Tue, 22 Sep 2009 17:50:34 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Hierarchy of Outcomes</title>
		<link>http://www.metamax.com/?p=73</link>
		<comments>http://www.metamax.com/?p=73#comments</comments>
		<pubDate>Tue, 22 Sep 2009 17:50:34 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=73</guid>
		<description><![CDATA[Recently, I was discussing with my colleague Paul Henderson how an important client meeting went.
I said, &#8220;&#8230;about as well as could be expected&#8221; which, in my mind (where all things seem to happen), meant that it went well; that is, I expected it to.
However, Paul gathered from my response that perhaps I meant it could [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=73</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Stopping root decay</title>
		<link>http://www.metamax.com/?p=55</link>
		<comments>http://www.metamax.com/?p=55#comments</comments>
		<pubDate>Tue, 11 Aug 2009 00:42:07 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=55</guid>
		<description><![CDATA[A nasty pricing typo in an a client&#8217;s ecommerce system caused me to write the following in an email. So I thought I&#8217;d go ahead and share some thinking about dealing with root causes: 
Because ecommerce systems tend to be complex and the machinery that enables them is hidden from view, I&#8217;m always interested in [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=55</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Managing Risk with RIG</title>
		<link>http://www.metamax.com/?p=37</link>
		<comments>http://www.metamax.com/?p=37#comments</comments>
		<pubDate>Thu, 16 Jul 2009 20:14:12 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=37</guid>
		<description><![CDATA[I&#8217;m consulting with a wonderful company in Portland, Oregon working along side my most esteemed friend and colleague Paul Henderson.
The topic of how to manage risk came up so I unearthed an efficient risk management tool I use for keeping things humming along in a complex Web business environment.
I&#8217;ve dubbed it &#8220;RIG&#8221; because it&#8217;s the easy [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=37</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>FYI Only &#8211; Pick up the phone</title>
		<link>http://www.metamax.com/?p=28</link>
		<comments>http://www.metamax.com/?p=28#comments</comments>
		<pubDate>Mon, 19 May 2008 17:17:20 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=28</guid>
		<description><![CDATA[Last week, at Rubicon we talked a bit about miscommunication via email and how picking up the phone is often a better way to solve a problem than hitting (Send).
Well, on Saturday, I got a distressed (and distressing) email from a former client and all-around amazing human being. In a blind rage last week, he [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=28</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Satisfaction Key to Experience Design</title>
		<link>http://www.metamax.com/?p=25</link>
		<comments>http://www.metamax.com/?p=25#comments</comments>
		<pubDate>Wed, 02 Apr 2008 18:40:07 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=25</guid>
		<description><![CDATA[In the same way that hope is not a strategy, customer experience design is not an accident.
Most companies jump through fiery hoops to deliver what their customers will buy, but most fail to deliver stunningly great products and services because of a small blind spot — they fail to see and deliver on their customers’ [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=25</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Pay it forward &#8211; The Ethos of Silicon Valley</title>
		<link>http://www.metamax.com/?p=24</link>
		<comments>http://www.metamax.com/?p=24#comments</comments>
		<pubDate>Sun, 06 Jan 2008 18:10:50 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=24</guid>
		<description><![CDATA[Right before the holiday break, I met the well-respected founder / chairman (and former CEO) of an innovative consumer electronics company to talk about what the future might hold and what was next for him.
It&#8217;s a classic Silicon Valley tale: he founded a cool company, got it funded, built the product, and then hired a [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=24</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Bottom Line: Hit Rewind</title>
		<link>http://www.metamax.com/?p=18</link>
		<comments>http://www.metamax.com/?p=18#comments</comments>
		<pubDate>Wed, 28 Mar 2007 18:20:19 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Communication]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=18</guid>
		<description><![CDATA[Recently, I wrote a short piece for one of my favorite clients on setting context in conversation. I realized it might be useful to share this (if not for you, perhaps for someone you know). Here goes:
Have you ever listened to an audio recording, then stopped it, and then restarted it? It can be a [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=18</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t Quit Your Day Job (just yet)</title>
		<link>http://www.metamax.com/?p=16</link>
		<comments>http://www.metamax.com/?p=16#comments</comments>
		<pubDate>Sat, 24 Feb 2007 15:18:55 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Entrepreneurship]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=16</guid>
		<description><![CDATA[Entrepreneurs tend to make a small number of early fatal assumptions or mistakes. (By &#8220;fatal&#8221; I mean fatal to the business&#8230;not to the entrepreneur).
One mistake is assuming there is little or no competition. Just because you have a stellar idea or there seems to be a stunning opportunity doesn&#8217;t mean that the competition isn&#8217;t going [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=16</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving *the* most important skill</title>
		<link>http://www.metamax.com/?p=12</link>
		<comments>http://www.metamax.com/?p=12#comments</comments>
		<pubDate>Wed, 14 Feb 2007 17:29:54 +0000</pubDate>
		<dc:creator>Harry Max</dc:creator>
				<category><![CDATA[Communication]]></category>

		<guid isPermaLink="false">http://www.metamax.com/?p=12</guid>
		<description><![CDATA[I just ordered a(nother) new book from the Center for Creative Leadership, entitled  &#8220;Active Listening: Improve Your Ability to Listen and Lead.&#8221; The email summary reminded me of Ward Ashman&#8217;s powerful communication model, from Conflict to Creativity. And, if you&#8217;ve never had the opportunity to listen to Covey&#8217;s Signature Series audio book on Habit [...]]]></description>
		<wfw:commentRss>http://www.metamax.com/?feed=rss2&amp;p=12</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
