Archive for May, 2008
May 19th, 2008 - FYI Only – Pick up the phone
Last week, at Rubicon we talked a bit about miscommunication via email and how picking up the phone is often a better way to solve a problem than hitting (Send).
Well, on Saturday, I got a distressed (and distressing) email from a former client and all-around amazing human being. In a blind rage last week, he hit (Reply to All) and sent a message that never should have seen the light of day. While, technically, he was “in the right” his SVP responded saying “It’s time for you to find a job where you will be happier. Then I stumbled onto this article on Digg.
Excerpt:
A forthcoming study by Kristin Byron found that people tend to interpret emails more negatively than other forms of communication (Academy of Management Review, volume 33, issue 2), making them even more likely to respond aggressively.
Look, I’m a guilty as the next guy. But lets try to pick up the phone a little more often. So many problems can be solved with grace and ease when we hear the human voice on the other end of the line.